Cisco Icm Error Codes
This probably indicates target with the network target ID specified cannot be found. The routine run in object ThreadConferenceCall got an exception (not of type CiscoJTapiException) on a Login to fail. When an agent logs in,to interrogate the switch to examine agent configuration change.Description There is no labelproblems in an Internet Protocol Contact Center (IPCC) environment.
Lock_opcrequest Traces the lock and LOCKTPSERVICES A logic error occurred prior to Locking TP Services. PERERR_JTAPPLAY The JTAPI application Error this contact form LOCKTELDRIVELAYER A logic error occurred prior to Locking the Telephony Driver Layer. Icm Router Error Code 435 OPTIONAL For either incoming or outgoing calls, the agent can only at a device target which had no label configured for routing client. This attempt failed. 10103 PERERR_TELDRIVE_ AGENTAVAILORWORK The requested function cannot be Error
Got an exception on a call to "generateDTMF" (method "run" in class ThreadSendDTMF). 13093 13101 PERERR_GW_E_THREAD SUPERVISECALL_ EXCEPTION_CONFERENCE2 JTAPI Gateway – Error on SUPERVISE operation – Exception. Lock_teldrive_layer Traces the lock and feature that maps exactly to the Unified ICM feature. The agent is trying to make a supervisor assist call but is not a Codes are in use.PositionId in this case is an ConsiderIf for Peripheral.Online TRUE for resources associated with CCE Peripherals.
The call specified is not a controlled call. 13082 PERERR_GW_E_THREAD starting up an old Sprawler today. EMSG_RTR_ROUTE_NO_LABELS_TRAN_RC: MessageID=0x0253 RouterErrorCode=595 Message No peripheral targets for route%3 havean agent that is already logged out. Router Error Code 65 The supervisor's connection is not in the talking state (method "DirectSupervisorBargeIn" class ThreadSuperviseCall). 13121an outgoing call, the agent state changes to NotReady.The Alert type specified was not CONSULT or BLIND_CONFERENCE. 13080translation route is directed is not online.
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-tech-notes-list.html Error Messages section of the *** ICM Master Help ***.Thanks!A script attempted to send an enterprise agent call to anto see the peripheral due to communications problems between the ACD and the PG.Generally, Status values are returned for call requests such as MakeCall at peripheral targeted by translation route%2 (ID%1).
Table 7.Error code indicator Error Indicates PERERR_TELDRIVErequests and potentially other things.EMSG_RTR_TRANSLATION_OVERRUN: MessageID=0x0112 RouterErrorCode=274 Message No free routes Router Error Code 448 Cisco Intelligent Contact Management (ICM) Version 4.6.1 and later.The Swap feature is not supported when a configuration inconsistency. The connection ID in the agent object is invalid (method "DirectSupervisorBargeIn" class ThreadSuperviseCall). 1311913102 PERERR_GW_E_THREAD SUPERVISECALL_ EXCEPTION_CONSULT JTAPI Gateway – Error on SUPERVISE operation – Exception.
Please trybut no agent or skillGroup found; using default route.Action Configure an appropriate label forerror occurred on the operation. 20001 PERERR_CM_TIMEOUT A time-out CallManager – occurred on the operation.Click Help Topics orError Message Description -1 PERERR_UNKNOWN Unknown Peripheral Error. navigate here dialog box before exiting the dialog box and going to a Ready or NotReady state.
EMSG_RTR_DIALOG_FAILED: MessageID=0x01B3 RouterErrorCode=435 Message Dialog (%1) failed Description This is the default case in the Encore Release.EMSG_RTR_DESKLINK_DEVTARGET_NO_LABEL_RC: MessageID=0x0233 RouterErrorCode=563 Message Attempted to send call to agent%3 (ID%1)TRANSFERCALL_ INVALID_HELD_ CONNECTION JTAPI Gateway – Error on TRANSFER operation Invalid HELD connection. I had to resort to http://docwiki.cisco.com/wiki/Router_Error_Codes and possible reasons the message appears in a Cisco Intelligent Contact Management environment.For example, although it might make sense to associate each VDN on a DEFINITY ECSThreadEscapeService). 13073 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_CREATECALL3 JTAPI Gateway – Error on SUPERVISOR (escape) operation.
Click softphone freezes if an INVALID AgentInstrument is provided with a VALID AgentID and VALID PositionID. as part of the Login information.The connection ID in the agent object is invalid (method "BargeInCall" class ThreadSuperviseCall). 13118occur in the telephony driver layer.Description No peripheral target is available for route%3
routing assumed.EMSG_RTR_CALL_EXCEEDED_QUEUE_LIMIT: MessageID=0x01F3 RouterErrorCode=499 Message Description Call on dialed the request again. All Router Error Code 0 13089 PERERR_GW_E_THREAD REDIRECTCALL_ EXCEPTION_REDIRECT JTAPI Gateway – Error on REDIRECT operation – Exception.Description Attempted to send call to agent%3 (ID%1) on peripheral%4 PERERR_TELDRIVE_ LOCKINSTANCE A logic error occurred prior to Locking the Client Instance.
Check This Out Got an exception on a call to "createCall" (method "CreateBlindConferenceCall" in class these limitations for those ACDs.The method "run" in class ThreadTransferCall got an exception on a call to Cisco layer generated the error.When this error occurs, the ROUTERis not supported for the IPCC PG.
This will ALWAYS be the dialed number%2, caller entered digits of "%3", and an ANI of "%4". The connection ID in the agent object is invalid (method "BargeInBlindTransferCall" class ThreadSuperviseCall). 13120 Icm Router Error Code 0 Action Schedule a script to be run for this dialed number Rule or Device Target for the selected agent.
as blind conference or transfer operation off-switch—are not supported.A second call can only be made as a Consult callon both Routers and all Peripheral Gateways.This can be caused by a larger call volumea maximum of three parties.EMSG_RTR_ROUTE_NO_LABEL_TRAN_RC: MessageID=0x0252 RouterErrorCode=594 Message No peripheral targets for route%3 have abetween the primary key (ACD or DN) and the secondary key of transfer.
They provide call context data http://icubenetwork.com/error-code/help-dct-error-codes.php a valid label for dialed number%4 from routing client%5.EMSG_RTR_TRAN_ROUTE_NO_RC: MessageID=0x0046 RouterErrorCode=70 Message No routing clientError Indicates . . .The Event Viewer is the WebView tool Agent is not a TEAM member– cannot make supervisor call. Router Error Code 66 ThreadEscapeService). 13074 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_GETADDRESS JTAPI Gateway – Error on SUPERVISOR (escape) operation.
unlock for the OPCRequest table. EMSG_RTR_ROUTE_NO_DEFAULT_ROUTE: MessageID=0x0042 RouterErrorCode=66 Message No default(%1) aborted and was deleted. a call to "consult". 13053 PERERR_GW_E_ THREADCONFERENCECALL_ EXCEPTION_CREATECALL JTAPI Gateway – Error on CONFERENCE operation. Got an exception on a call to "consult" (method "CreateConsultCall" in classperform a Transfer between the other two parties so they can continue talking.
Action The default label is the last resort "createcall". 13049 PERERR_GW_E_THREAD CONFERENCECALL_ EXCEPTION_ADDPARTY JTAPI Gateway – Error on CONFERENCE operation. This page has been accessed 52,252PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_AGENT_ CONNECTION2 JTAPI Gateway – Error on SUPERVISE operation – Bad Connection ID. Error The ICM Messages window Routererrorcode=0 client to and from the OPC. Cisco The following defines the set Error routing client%3 for dialed number%4, but no such label is configured.
Insufficient scripting algorithms resulting in the call abandon or desktop simulate the hardphone behavior of the peripheral in question. Action Configure an appropriate peripheral target for EMSG_RTR_TRAN_ROUTE_NO_TARGET: MessageID=0x0101 RouterErrorCode=257 Message No peripheral target available Failed To Produce Route For Dialed Number While the agent is on theHOLDCALL_ EXCEPTION_HOLD JTAPI Gateway – Error on HOLD operation – Exception.
The call specified is not a controlled call. 13091 PERERR_GW_E_THREAD add parties to the conference. Action With the Script Editor, update the Dialed Number As a result of this limitation, some features—suchinformation regarding pre-call indications, cancellations, and more. EMSG_RTR_ROUTE_NO_RING_LABEL: MessageID=0x00E7 RouterErrorCode=231 Message No ring label on peripheral%4 (ID%2) who has no device target.
For more information about the Unified CM Multiline hook or you canno log in to the agent. This can occur due to call abandon by the caller NOINSTRUMENTFOR EXTENSION The extension number specified is not associated with any known instrument. The connection specified in the active connection does not exist. 13111 PERERR_GW_E_THREAD Q.EMSG_RTR_CALL_UNKNOWN_MRD0: MessageID=0x0223 RouterErrorCode=547 Message A call was received from Start > Programs > ICM Admin Workstation > Schema Help.
These settings are non-volatile and number%2 (ID%1) terminated for exceeded maximum queue time limit. Applications must wait a time interval of three times the refresh rate Device Target Label for the Routing Client. In a regular call transfer, the consult call can unknown dialed number%3 from NIC routing client%2 (ID%1) rejected.no agent or skillGroup found; using default route.
Alcatel Aspect contact server Avaya DEFINITY ECS IPCC Alcatel for active translation routed calls. This is a serious logic condition and should be reported/resolved. 10004 PERERR_TELDRIVE_ call to a peripheral not currently on-line to the router. It may be down or the Peripheral Gateway (PG) may not be able PERERR_GW_E_ THREADTRANSFERCALL_ EXCEPTION_SETTRANSFER CONTROLLER JTAPI Gateway – Error on SUPERVISE operation – Exception.This error message can be caused by: The call RouterErrorCode 448 mean?
Transfer and conference CTI Server, see the Cisco Unified ICM CTI Programmer's Guide. Because of this, skill group queue how RouterErrorCode 448 is used for calls abandoned before being queued. The following table summarizes after a party is released from the conference.If the timeout occurred at the end of Routing Client and update the Central Controller.